Privacy Policy
Last updated: March 18, 2026
Pro Plumbing & Heating Ltd.
6910 Whyte Ave NW, Edmonton, AB T6B 0E7
Phone: (780) 462-2225
1. Introduction
Pro Plumbing & Heating Ltd. ("we," "us," or "our") operates this website. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
Information you provide directly:
When you submit our contact or quote request form, we collect:
- Your name
- Phone number
- Email address
- Service type requested
- Description of your plumbing or heating issue
Information collected automatically:
When you visit our website, the following may be collected if you consent to cookies:
- IP address (anonymized)
- Browser type and device information
- Pages visited and time spent on site
- Referring website
3. How We Use Your Information
We use your information to:
- Respond to your service inquiry or quote request
- Schedule service calls
- Improve our website and user experience (through anonymized analytics)
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
Our website uses the following third-party services that may process your data:
- Formspree — processes contact form submissions. Formspree stores your form data on their servers to deliver it to us. See Formspree's Privacy Policy.
- Google Analytics 4 — collects anonymized website usage data to help us understand how visitors use our site. This service only activates if you accept cookies. See Google's Privacy Policy.
- Google Maps — embedded on our site to show our location. Google may collect your IP address when the map loads. See Google's Privacy Policy.
5. Cookies and Tracking
Our website uses cookies for analytics purposes only. On your first visit, a cookie consent banner will ask for your permission.
- If you accept: Google Analytics 4 cookies will be enabled to collect anonymized browsing data.
- If you decline: No analytics cookies will be set, and Google Analytics will not track your visit.
Your cookie preference is stored in your browser's local storage and remembered for future visits. You can change your preference at any time by clearing your browser's local storage and revisiting the site.
6. Data Retention
- Form submissions: We retain contact form data for as long as necessary to respond to your inquiry and complete any related service work. We delete inquiry data within 24 months of last contact.
- Analytics data: Google Analytics data is retained according to Google's standard retention settings (14 months).
7. Your Rights
Under PIPEDA and Alberta PIPA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw consent for data collection at any time
To exercise any of these rights, contact us at (780) 462-2225 or through our website contact form.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
Pro Plumbing & Heating Ltd.
6910 Whyte Ave NW, Edmonton, AB T6B 0E7
Phone: (780) 462-2225
Disclaimer: This privacy policy is provided as a reasonable template for a small business website. The business owner should have a qualified attorney review this document before going live to ensure full compliance with PIPEDA, Alberta PIPA, and any other applicable regulations.